Rug & Home recommends the use of a Karastan Premium Down Under Rug Pad with our products. A rug pad is essential to keep your rug attractive and to extend the life of your rug. Karastan Down Under Rug Pads provide protection for all types of flooring surfaces, from hardwood floors to carpeting, with a lush ¼ inch felted cushioning that prevents slippage, bunching and wrinkles. Manufactured in the USA from post-industrial recycled materials, these rug pads are an eco-friendly way to protect your floors against abrasion and wear while keeping your area rugs in place in any type of environment, including high traffic areas such as kitchens, hallways, and kids’ rooms. Featuring a non-skid rubber backing that will not stain or discolor your floors, Karastan Premium Down Under Rug Pads are available in a wide range of sizes, including rounds and runners, and can be trimmed easily with scissors to fit any rug size or shape. When measuring for your pad or cutting to fit, the rug pad should be no less than 1-2 inches smaller than your rug on all sides. Rug pads should be spot cleaned with a solution of mild detergent and water or cleaned professionally. Do not machine wash. Karastan offers a 1 Year Limited Manufacturing Defects Warranty on this product.
Shipping & Returns
This item ships FREE via either UPS, FedEx, or freight within the delivery time frame quoted.
If the rug is oversized, 9x12 and larger, it will ship by freight carrier and may require a longer lead time for delivery. Large freight trucks will require an appointment for delivery. If for any reason the freight truck cannot reach your home you will be asked to meet the delivery truck at a nearby drop off location. If you have any questions, please contact customer service at firstname.lastname@example.org or call 1-877-RUG-HOME (877-784-4663).
We at Rug & Home want you to be 100% satisfied with your purchase and, to ensure this, we have a convenient 7-day in-home-trial-policy for non-custom rug purchases. If you are not completely satisfied with your purchase, you may return it within 7 days from the date the merchandise was delivered for a full refund (excluding return trip shipping fees).
Clearly marked custom made to order rugs and (opened) rug pads are non-refundable and are considered final sale. Any cancellations or changes to a custom rug order must be made within 24 hours or before production has started. Please see our Return Policy for complete details.