Rug & Home Showrooms

We have visited and purchased from this Asheville location many times in the past, but our best experience to date was recently while working with Lisa Young. She was very knowledgeable, willing to help us select the size and type of rugs we desired and helped us with a special order to complete our purchase. After that, she made certain that the right people assisted us with shipping to another location where we will use the rugs purchased. Everything was made as easy and smooth as possible and we will certainly return to see more items in the future. And, we will definitely request Lisa to advise and consult with us on our needs.

Sandy & Bob shopped at Rug & Home Asheville, NC

My husband travels back and forth to Asia for work. We just finished with a renovation and are putting furniture and accessories in place. Since he is here for a limited time, I tried to find a nice rug for our new space myself, but must admit that I am not very good at it. I worked with Lisa Young at the Asheville store. She was extremely helpful to me. I went home thinking that I had made a good choice. Unfortunately, I did not. The next day my husband came back to Rug and Home with me determined to quickly find the right rug. Lisa was very helpful once again. We agreed on a beautiful rug that was not the size we needed, but Lisa was quick to check if it was available in our size. It was, but by the time it might arrive to the Asheville store, my husband would be gone. To our surprise, the next day Jeremy Priester called to tell us that our rug was at the store! I made the 1 hour drive to pick it up. When I asked how it got there so fast, Lisa and Jeremy said that the owner, Rakesh, had personally driven it up to the store that day! The rug is beautiful! We just love it. Thank you Lisa, Jeremy, and Rakesh for turning a stressful situation into a positive and memorable one!

Marilyn A. Shopped at Rug & Home Asheville, NC

I want to compliment Patty and the other staff members that helped me select rugs. A couple weeks ago I had the staff pull several rugs and they all worked with me on a Sunday afternoon for about 3 hours. I bought 4 rugs and started placing them in various rooms the next week. They were perfect except for one. We brought that back by the next Sunday at 5:30! Patty and the team worked hard and we found one and I left with the perfect rug by 6. Not many people in customer service these days would have worked that hard or have been so pleasant. I want to make sure they get the recognition they deserve. -Karen

Karen H. Shopped at Rug & Home Gaffney, SC

This is a thank you for Dana at the Pineville store for helping my wife and me with information related to accessories for the home.

Howard B. Shopped at Rug & Home Pineville, NC

I purchased an oriental rug which I absolutely loved; however when I got home I realized the type of oriental rug was not a good fit for me. I called our sales person, Michael Tenney and let him know I was bringing it back. Showed up on Day 7 and he was available and we talked about the rug and what worked for me. So we looked for another rug. I thought it was considerate when he asked if I was comfortable with the price I had paid which was twice what I had planned to do. I appreciated that question! We found another oriental rug of a type that works for me and I could not be happier! Ended up getting one that was the same price. This was a great experience and my purchase will last a lifetime. Thanks to Micheal and Rug and Home!

LeAnne P. Shopped with Rug & Home Gaffney, SC

We were looking for rugs and went to Rug & Home in Kannapolis, NC.Janice King worked with us and was so helpful. She walked with us through the showroom and showed us rugs that she thought would work in our price range and colors. I had taken some fabric with me. We found the perfect rugs. Janice made our shopping experience great. We will definitely go back there to shop.

Brenda P. Shopped at Rug and Home Kannapolis, NC

Eric T. Shopped at Rug & Home Asheville, NC

Tamela S. Shopped with Rug & Home Gaffney

Lisa Young met me at the door on my first visit to Rug & Home in Asheville, NC. I knew what I needed but I had no idea what color, design or size of rug would look best with what was in the room. Lisa took her time with me, did not rush or confuse me. She took me one room at a time, stayed in my price range and brought things to my attention I should consider before choosing. Lisa really has a eye for the over-all look customer is wanting to achieve. After 3 visits to see Lisa I bought 4 rugs, all different sizes. I appreciate Lisa's time and sincere help in my shopping experience.

Nina W. Shopped at Rug & Home Asheville

Great selection, and our sales associate was awesome.

James R. shopped at Rug & Home Gaffney

Great service. Worked with Charlotte and she was exceptional!

Patty G. Shopped at Rug & Home Gaffney

Wanda was very helpful. A wonderful experience. Thank you.

Michelle J. shopped at Rug & Home Kannapolis

Michael was vary knowledgeable, professional and a pleasure to work with!

Jeannie P. shopped at Rug & Home Gaffney

Tina Marie was great! Very friendly and helpful.

Joseph S. shopped at Rug & Home Kannapolis

Love the store and Kie Kie!

Sally A. shopped at Rug & Home Gaffney

Great service, Michael was awesome!

Kelly S. shopped at Rug & Home Gaffney

Lynn's customer service and knowledge are exceptional.

Cathy C. shopped at Rug & Home Gaffney

Outstanding service from Margret!

Mary Ann H. shopped at Rug & Home Kannapolis

Excellent service, amazing inventory. Lynn is wonderful!

Betty C. shopped at Rug & Home Gaffney

Really liked being able to see all of my rug choices on the floor and having a sales associate assist me in my decision.

Stephanie M. shopped at Rug & Home Gaffney

Charlotte was very helpful and knowledgeable.

Jeff K. shopped at Rug & Home Kannapolis

Really appreciated the help from Jennie!

Susan M. shopped at Rug & Home Gaffney

Great customer service and selection.

Linda G. shopped at Rug & Home Gaffney

Wanda was very nice and patient.

Sophia G. shopped with Rug & Home Gaffney

Lynn was awesome and kept working with us until we had the perfect rug! Great listening. Took initiative!

Kate T. Shopped at Rug & Home Gaffney

We just wanted to say thank you for the amazing Backlava, it is the best we have ever had. This was such a personal touch that I have never received from anywhere else ever. Your customer service is one of a kind. We enjoyed every last piece of the Baclklava and wish we had more. Thank you again so much, we will be purchasing from you again & will recommend you to any one that may ask. Thanks, Barb & Ray 

Barbara and Ray Shopped Rug & Home Asheville

Elizabeth H. shopped with Rug & Home Gaffney

Merry Christmas!

Today we received a lovely, unexpected gift in the mail from Rug and Home! We are having our family get-together Friday, so I will put it out to share.

The accompanying pamphlet about all charities was uplifting! I enjoyed a quick browsing to discover what you had already told us about the owner.

We purchased a beautiful 9’ x 12’ handmade rug from you last summer. Everyone who sees it comments on what a beautiful rug it is! I always recommend they see YOU!

I am emailing you because you are our connection, and I want you to know how touched I was to see such a nice gift, and to also tell you we continue to be really happy with our purchase. You patiently educated us – we needed it! We are in the process of doing some updates, including painting, so when we can, we want to return for a couple of runners…maybe even another large rug for the dining room, if I can talk my hubby into it, and we will definitely ask for YOU!!

Merry Christmas, Charlotte!

Linda

Linda Shopped Rug&Home Kannapolis

Evelyn B. Shopped Rug&Home Asheville

We had such great success finding rugs for our new home that when my daughter and future son in law came to Asheville to visit for Thanksgiving, I gave them a Christmas present of a trip to Rug & Home to pick out a rug for their DC apartment. They were ecstatic with their choice and even happier with the wonderful experience of shopping with their professional staff and all their help. It is actually fun shopping for rugs at this store. The staff and management are TOPS. And I promise, I am not related in any way to them!

Susan Shopped Rug&Home Asheville

Mike M. Shopped Rug&Home Gaffney

Michael Tenney was very helpful and patient with us. It was overwhelming to see so many rugs but it also was good to know that there was a great selection to choose from. Michael walked my husband and I through and picked out the types of rugs that we were looking for. He gave us time to discuss and fuss and pulled any of the rugs for us to look at on the floor. I was able to narrow it down and made my choice. We are not from the area and my husband was pressuring me as he wanted to get on the road! Michael made it easier for me to take the challenge of making a decision and turn it into a successful purchase! Thank you so much.

Mareen B. Shopped with Rug&Home Gaffney

Madonna was awesome. I am very indecisive when it comes to home decor!!! She helped me find the perfect rug!!!!!

Jodi G. Shopped with Rug&Home Kannapolis

Dana H. Shopped with Rug&Home Kannapolis

Matt Jackson was most helpful. He knew where to find a runner that complimented the rug we purchased.

Frances E. Shopped with Rug&Home Kannapolis

Benny M. Shopped with Rug&Home Kannapolis

Deborah R. Shopped with Rug&Home Kannapolis

Janice I. Shopped with Rug&Home Asheville

Katie P. Shopped with Rug&Home Gaffney

Kathy R. Shopped with Rug&Home Gaffney

Donna K. Shopped with Rug&Home Gaffney

Monica B. Shopped with Rug&Home Asheville

Cyndi O. Shopped with Rug&Home Gaffney

Nick F. Shopped with Rug&Home Gaffney

Tamara C. Shopped with Rug&Home Gaffney

Madonna took such great care of us! Our entire rug buying experience has been so impressive! We now have a rug store. From online contacts to in store associates, the level of professionalism is top notch! Thanks!

Soijett Shopped with Rug&Home Kannapolis

Gail M. Shopped with Rug&Home Asheville

Debbie P. Shopped with Rug&Home Asheville

Cheryl K. Shopped with Rug&Home Asheville

Rurh M. Shopped with Rug&Home Gaffney